Welcome to Rosewe Promotion Store’s FAQ page! We’ve compiled answers to the most common questions about our trendy beachwear and fashion products, shipping, returns, and more. If you can’t find what you’re looking for, our friendly customer service team is always here to help at [email protected].

Product Information

What types of products does Rosewe Promotion Store offer?
We specialize in fashionable beachwear and apparel, including bikini sets, one-piece swimwear, cover-ups, beach dresses, plus-size options, and complementary fashion items like blouses, cardigans, denim, jumpsuits, and comfortable footwear.
Do you offer plus-size options?
Yes! We’re proud to offer an extensive collection of plus-size fashion, including plus-size bikini sets and other beachwear designed to flatter every body type.
How do I choose the right size for swimwear?
We recommend checking our detailed size charts available on each product page. If you’re between sizes or unsure, consider sizing up for comfort, especially for beachwear that you’ll be active in.

Ordering & Account

How do I place an order?
Simply browse our collection, select your favorite items, add them to your cart, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete your order.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience next time.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to modify or cancel your order, and we’ll do our best to assist you.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use advanced encryption technology to protect your personal and payment information, ensuring a safe shopping experience.
Why was my payment declined?
Payment declines can occur for various reasons, including insufficient funds, incorrect card information, or security checks by your bank. Please verify your information and try again, or contact your financial institution.

Shipping & Delivery

Where do you ship?
We ship globally to most countries! However, we currently cannot deliver to some remote areas and parts of Asia. During checkout, enter your address to confirm delivery availability to your location.
What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): via DHL or FedEx, delivered within 10-15 business days after dispatch
– Free Shipping: via EMS on orders over $50, delivered within 15-25 business days after dispatch
How long does it take to process and ship my order?
We carefully prepare your order within 1-2 business days. Once dispatched, you’ll receive a confirmation email with tracking information so you can follow your package’s journey.
When should I order for my vacation?
We recommend ordering at least 3-4 weeks in advance using our Free Shipping option to ensure your perfect beach look arrives in time for your vacation!
Can I track my order?
Yes! Once your order is dispatched, we’ll send you a confirmation email with tracking information so you can monitor your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We want you to love every piece you order. If something isn’t quite right, you can return items within 15 days of delivery. Please visit our Returns Policy page for detailed instructions.
Are there any items that cannot be returned?
For hygiene reasons, swimwear must be returned with the original hygienic liner intact and unworn. Please check our Returns Policy page for specific details on non-returnable items.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your financial institution.

Contact Information

How can I contact customer service?
Our friendly customer service team is here to help! Email us at [email protected] for any questions about your order, products, or shopping experience.
Where is Rosewe Promotion Store located?
We’re based at 725 Red Dog Road, Charlotte, US 28273, but we ship worldwide to bring fashionable beachwear to customers across the globe!